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PONL New Nurse Leader Webinar - Nurse Leader Communication and Conflict Resolution: Lessons Learned with Staff & Patients

  • Wednesday, October 26, 2022
  • 1:30 PM
  • Saturday, December 31, 2022
  • 11:59 PM
  • Zoom Webinar
  • 47


  • Registration includes a 1-year PONL membership (for leaders with 2 years or less of leadership experience.)

Registration is closed

Nurse Leader Communication and Conflict Resolution: Lessons Learned with Staff & Patients

presented by Shelley Watters, DNP, RN, NE-BC

Sr. Director of Cultural Excellence

UPMC Presbyterian - Shadyside

October 26, 2022 | 1:30 p.m.-2:30 p.m. ET

Incivility and “acting out” are all too common occurrences in health care settings. Violence directed at health care workers is at an all-time high and a major problem that has caught the attention of legislators at both the federal and state levels. Experienced nurse leaders, let alone those newer to leadership roles, often express their lack of comfort in addressing conflict situations that arise in the workplace from patients, families, and staff.

This webinar will assist leaders in better articulating and practicing self-reflection and recognizing how their reactions impact their team. It will guide them in building a culture of trust to support open communication and, as a result, reduce the need to manage incivility. Strategies of effective communication between nurses in relation to managing patient disruptive behavior will be presented. As an outcome of attendance, leaders will be able to discuss best practices that build a culture of engagement between staff and nurse leaders.

Members - $35 | *Non-Member - $75

Register a group of up to 10 for $100

*Includes one year of PONL Membership - for leaders with two years or less of leadership experience)

This webinar has been approved for 1 Contact Hour.

© Pennsylvania Organization of Nurse Leaders

461 Cochran Road #246

Pittsburgh, PA 15228


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